Terms of Use
Effective Date: July 31, 2026
Last Updated: July 31, 2026
These Terms of Use govern your access to and use of the website https://novo-floors.com, operated by Novo Floors, LLC (“Novo Floors,” “we,” “us,” or “our”).
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Use.
If you do not agree with these Terms, you should not access or use the website.
Novo Floors provides flooring and paver consultation, sales, and installation services to homeowners and businesses in Sarasota, Tampa Bay, and surrounding areas in Florida.
Our services may include:
* Hardwood flooring;
* Luxury vinyl flooring;
* Laminate flooring;
* Tile flooring;
* Paver installation;
* Flooring removal;
* Flooring and paver consultation;
* In-home estimates;
* Professional installation.
The availability of services may vary depending on location, project requirements, materials, scheduling, and other circumstances.
The website is provided for general informational and promotional purposes and to allow visitors to:
* Learn about Novo Floors and its services;
* Review flooring and paver options;
* Request a free estimate;
* Schedule a consultation;
* Contact Novo Floors;
* View photos and project examples;
* Read articles and educational content;
* Subscribe to communications.
Information on the website does not constitute a binding offer, final price, professional assessment, installation agreement, or guarantee of service availability.
You must be at least 18 years old or the legal age of majority in your jurisdiction to enter into a binding agreement through the website.
If you use the website on behalf of a business, organization, or another person, you represent that you have the authority to accept these Terms on their behalf.
Novo Floors may offer free, no-obligation in-home estimates within eligible service areas.
Submitting a form or requesting an estimate does not:
* Guarantee that an appointment will be available;
* Guarantee that Novo Floors will accept the project;
* Create a service contract;
* Confirm a final project price;
* Reserve materials or an installation date;
* Require you to purchase any product or service.
Appointments are subject to availability, service area, project type, property conditions, and confirmation by Novo Floors.
We may contact you by phone or email using the information provided in your request to confirm project details and appointment availability.
You are responsible for providing complete and accurate contact, property, and project information.
Any preliminary price, promotion, estimate, or general pricing information displayed on the website is for informational purposes only.
Final prices may depend on factors including:
* Project measurements;
* Material selection;
* Product availability;
* Subfloor or surface conditions;
* Removal of existing flooring;
* Furniture movement;
* Preparation requirements;
* Installation complexity;
* Delivery costs;
* Taxes and fees;
* Additional labor or materials;
* Unforeseen property conditions;
* Customer-requested changes.
A project becomes binding only after the customer and Novo Floors accept a separate written estimate, proposal, work order, service agreement, or contract.
If these Terms conflict with a signed service agreement, the signed service agreement will control regarding the specific project.
Changes requested after approval may require a written change order and may affect pricing, materials, and the installation schedule.
Promotions, discounts, price matches, installation offers, and limited-time campaigns may be subject to separate conditions, including:
* Eligibility requirements;
* Geographic restrictions;
* Minimum purchase amounts;
* Participating products or services;
* Scheduling limitations;
* Availability of materials;
* Start and expiration dates;
* Exclusions;
* Restrictions on combining offers.
Promotions are available only during the period and under the conditions specified in the applicable offer.
Unless expressly stated otherwise, offers cannot be combined with other promotions or discounts.
You should confirm the availability and conditions of a promotion with Novo Floors before making a purchasing decision.
Novo Floors may modify, suspend, or end a promotion as permitted by law. Changes will not affect a written agreement that has already been accepted by both parties.
Product descriptions, photographs, colors, textures, dimensions, and other information displayed on the website are provided for general reference.
The appearance of flooring and paver materials may vary because of:
* Screen and device settings;
* Lighting conditions;
* Natural variations in wood, stone, or other materials;
* Manufacturing variations;
* Product batches;
* Photography and image processing;
* Installation patterns;
* Surrounding furniture, walls, and décor.
Website images and digital representations should not be treated as an exact guarantee of color, texture, finish, or final appearance.
Customers should review physical samples, product specifications, and manufacturer information before approving a material.
Product availability may change without notice.
Flooring and paver installation may depend on the condition of the property, subfloor, surface, structure, moisture levels, drainage, access, and other site-specific factors.
Conditions that are hidden or cannot reasonably be identified during an initial inspection may affect:
* Project scope;
* Materials;
* Pricing;
* Installation method;
* Completion time;
* Project feasibility.
The responsibilities of Novo Floors and the customer for property access, preparation, furniture, utilities, pets, occupants, and project conditions will be defined in the applicable service agreement.
Any scheduling or completion-time information provided on the website is an estimate and is not guaranteed unless expressly confirmed in a written agreement.
Project schedules may be affected by:
* Material availability;
* Delivery delays;
* Weather;
* Property conditions;
* Customer-requested changes;
* Permit or inspection requirements;
* Installer availability;
* Events outside our reasonable control.
Novo Floors will make reasonable efforts to communicate significant scheduling changes.
Certain products may include warranties provided by their manufacturers. Novo Floors may also offer a limited installation warranty for eligible projects.
All warranties are subject to the written terms, conditions, exclusions, maintenance requirements, and claim procedures provided with the product or service agreement.
Website content does not create or expand any warranty beyond the warranty expressly provided in writing.
To the extent permitted by law, implied warranties are limited as described in the applicable written agreement. Nothing in these Terms excludes rights or warranties that cannot legally be excluded.
You agree to use the website only for lawful purposes.
You may not:
* Use the website for fraudulent, deceptive, or unlawful activity;
* Submit false or misleading information;
* Impersonate another person or organization;
* Attempt to access restricted website areas;
* Attempt to gain unauthorized access to accounts, servers, databases, or systems;
* Introduce viruses, malware, malicious code, or harmful files;
* Interfere with website security or operation;
* Conduct automated scraping, crawling, or data extraction without permission;
* Use bots to submit forms or comments;
* Send spam or unsolicited promotional content;
* Collect information about other visitors;
* Copy or republish website content for commercial purposes without authorization;
* Use the website in a manner that violates the rights of Novo Floors or another person.
We may restrict or block access when we reasonably believe that a visitor has violated these Terms or created a security risk.
The website may allow visitors to submit comments, messages, reviews, project details, images, or other content.
You are responsible for the content you submit and represent that:
* The information is accurate;
* You have the right to submit it;
* It does not violate intellectual property or privacy rights;
* It is not defamatory, threatening, abusive, obscene, fraudulent, or unlawful;
* It does not contain malicious code, spam, or unauthorized advertising.
You retain ownership of content you submit. However, when you submit content for publication, you grant Novo Floors a non-exclusive, worldwide, royalty-free license to use, reproduce, display, format, and publish that content in connection with the website and our services.
This license does not apply to private information submitted through contact or estimate forms, which will be handled according to our Privacy Policy.
We may review, moderate, refuse, or remove public submissions at our discretion and as permitted by law.
The website and its content are owned by or licensed to Novo Floors and are protected by applicable intellectual property laws.
Protected content may include:
* Text;
* Logos;
* Brand names;
* Graphics;
* Photographs;
* Videos;
* Website layouts;
* Designs;
* Icons;
* Service descriptions;
* Articles;
* Software and code.
You may access and view website content for personal, non-commercial use.
You may not copy, modify, reproduce, distribute, sell, license, publish, create derivative works from, or commercially exploit website content without prior written authorization from Novo Floors or the applicable rights holder.
References to third-party brands, products, and trademarks remain the property of their respective owners.
The website may contain links to or content from third-party websites and services, including Google Maps, YouTube, Facebook, manufacturers, social media platforms, and review services.
Third-party websites are governed by their own terms and privacy policies.
Novo Floors does not control and is not responsible for:
* Third-party website content;
* Availability or security;
* Privacy practices;
* Products or services;
* Statements or representations;
* Transactions conducted with third parties.
Accessing a third-party website is at your own discretion and risk.
Your use of the website is also governed by our Privacy Policy and Cookie Policy.
These policies explain how Novo Floors and its service providers may collect, use, store, and protect information through forms, cookies, analytics, advertising technologies, and other website features.
We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.
The website may be temporarily unavailable because of:
* Maintenance;
* Software updates;
* Hosting problems;
* Security incidents;
* Technical failures;
* Internet or network disruptions;
* Events outside our reasonable control.
We may modify, suspend, restrict, or discontinue any part of the website at any time.
We make reasonable efforts to provide accurate and current information. However, website content may occasionally contain errors, outdated information, missing details, or technical inaccuracies.
Novo Floors may correct or update website content without prior notice.
You should contact Novo Floors to confirm important information before relying on it, including:
* Pricing;
* Promotions;
* Product availability;
* Service areas;
* Installation schedules;
* Warranty terms;
* Appointment availability.
The website is provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Novo Floors does not guarantee that:
* The website will always be available;
* Website content will always be complete or error-free;
* The website will be free from viruses or harmful components;
* All products or services shown will be available;
* Website information will meet every visitor’s requirements.
This disclaimer applies only to the website and does not replace warranties expressly provided in a separate written service agreement.
To the fullest extent permitted by law, Novo Floors and its owners, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:
* Use or inability to use the website;
* Reliance on website information;
* Website interruptions or technical errors;
* Third-party links or services;
* Unauthorized access to website communications;
* Content submitted by other users.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
Any liability related to flooring, paver, consultation, or installation services will be governed by the applicable written service agreement and applicable law.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Novo Floors and its owners, employees, contractors, and representatives from claims, damages, losses, costs, or expenses resulting from:
* Your misuse of the website;
* Your violation of these Terms;
* Content you submit;
* Your violation of another person’s rights;
* Your unlawful or fraudulent conduct.
Novo Floors may suspend, restrict, or terminate access to the website when reasonably necessary to:
* Enforce these Terms;
* Protect website security;
* Prevent fraud or abuse;
* Comply with legal obligations;
* Protect Novo Floors, its customers, or other visitors.
Provisions that by their nature should continue after termination will remain in effect, including intellectual property, disclaimers, liability limitations, and indemnification.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute relating to these Terms or use of the website will be handled by a court with appropriate jurisdiction in Florida, unless applicable law requires otherwise.
Nothing in these Terms limits consumer rights that cannot be waived under applicable law.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in full force and effect.
If Novo Floors does not enforce a provision of these Terms, that does not constitute a waiver of the right to enforce it later.
A waiver will be effective only if made in writing by an authorized representative of Novo Floors.
You may not assign or transfer your rights or obligations under these Terms without prior written authorization from Novo Floors.
Novo Floors may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or transfer of the website or business.
We may update these Terms periodically to reflect changes in:
* Website functionality;
* Products and services;
* Business practices;
* Legal obligations;
* Security requirements.
When changes are made, the “Last Updated” date at the top of this page will be revised.
Your continued use of the website after updated Terms are published constitutes acceptance of those changes.
If you have questions about these Terms of Use, contact:
Novo Floors, LLC
Website: https://novo-floors.com
Email: [contact@novo-floors.com](mailto:contact@novo-floors.com)
Phone: (941) 263-5700
Service Area: Sarasota, Tampa Bay, and surrounding areas in Florida, United States
