Effective Date: July 30, 2026
Last Updated: July 30, 2026
Novo Floors, LLC (“Novo Floors,” “we,” “us,” or “our”) operates the website https://novo-floors.com.
Novo Floors provides flooring and paver consultation, sales, and installation services to homeowners and businesses in Sarasota, Tampa Bay, and surrounding areas in Florida.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request an estimate, subscribe to our newsletter, submit a contact form, leave a comment, or otherwise interact with us.
Depending on how you use the website, we may collect:
Name;
Email address;
Telephone number;
ZIP or postal code;
City and state;
Information about your property or flooring project;
Messages, questions, or other information submitted through our forms;
Newsletter subscription preferences;
Comments and related information;
Account information, if user registration is available;
Any other information you voluntarily provide to us.
Please do not submit sensitive personal information through our website forms.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address;
Browser type and version;
Device type;
Operating system;
Referring website;
Pages visited;
Date and time of access;
Interactions with website content;
Approximate location derived from your IP address;
Cookie identifiers and similar technical information.
We use this information to operate the website, improve performance, understand visitor activity, prevent fraud and spam, and measure our advertising and marketing efforts.
We may use personal information to:
Respond to questions and service inquiries;
Schedule free in-home estimates and consultations;
Contact you regarding your flooring or paver project;
Provide requested products and services;
Send service-related and administrative communications;
Send newsletters or promotional communications when you have subscribed or otherwise consented;
Personalize and improve the website;
Analyze website traffic and user interactions;
Measure the effectiveness of advertising campaigns;
Detect and prevent spam, fraud, abuse, and security threats;
Maintain business and service records;
Comply with legal, regulatory, tax, or contractual obligations;
Protect the rights, safety, and property of Novo Floors, our customers, and others.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
Our website includes forms that allow visitors to:
Request a free in-home estimate;
Schedule an appointment;
Ask questions;
Contact Novo Floors;
Subscribe to our mailing list.
Information submitted through these forms may include your name, phone number, email address, city, state, ZIP code, message, and project details.
We use this information to respond to your request, contact you about our services, schedule appointments, prepare estimates, and maintain records of customer communications.
Submitting a form does not automatically enroll you in promotional email marketing unless the form clearly indicates that you are subscribing or you otherwise provide consent.
When visitors leave comments on the website, we collect the information shown in the comment form, along with the visitor’s IP address and browser user-agent string to assist with spam detection and website security.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to determine whether you use that service. The Gravatar service is operated by Automattic. You can review the Automattic Privacy Policy.
After a comment is approved, the profile picture associated with the commenter may be visible to the public in connection with the comment.
Visitor comments may also be processed by automated spam-detection and website-security services.
If you upload images to the website, you should avoid uploading images that contain embedded location information, such as EXIF GPS data.
Visitors may be able to download images published on the website and extract any location information contained in those images.
Cookies are small files stored on your device when you visit a website. We may use cookies, pixels, tags, local storage, and similar technologies for website functionality, security, analytics, preferences, and advertising measurement.
Comment Cookies
If you leave a comment, you may choose to save your name, email address, and website in cookies. These cookies are provided for your convenience so that you do not have to enter your information again when leaving another comment. These cookies may remain for one year.
Login Cookies
If you visit a login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser.
When you log in, the website may set cookies to save your login information and display preferences. Login cookies generally remain for two days, while screen preference cookies may remain for one year.
If you select “Remember Me,” your login may remain active for two weeks. Login cookies are removed when you log out.
Publishing Cookies
If you edit or publish an article, an additional cookie may be stored in your browser. This cookie contains no personal information and only identifies the post that was edited. It generally expires after one day.
Analytics and Advertising Technologies
Our website may use:
Google Tag Manager to deploy and manage website tags;
Meta Pixel to measure website visits, advertising performance, and interactions;
Analytics, advertising, and conversion-measurement technologies provided by third parties.
These technologies may collect information such as your IP address, browser, device, pages visited, referral source, interactions, and cookie or advertising identifiers.
Some third-party advertising technologies may use information collected from our website to display or measure personalized advertising, subject to your settings and applicable law.
You can learn more through the Google Privacy Policy and the Meta Privacy Policy.
Managing Cookies
You can configure your browser to block, limit, or delete cookies. Disabling certain cookies may affect website functionality.
You may also manage advertising preferences through:
Google Ads Settings;
Meta Ad Preferences.
Our website may use Google reCAPTCHA to protect forms against spam, abuse, and automated submissions.
reCAPTCHA may collect technical information about your device, browser, IP address, and interactions with the website to determine whether a form submission is made by a person or an automated system.
The use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
Pages on our website may contain content embedded from third-party websites, including:
Google Maps;
YouTube videos;
Facebook content;
Social media links;
Images, videos, reviews, or other external content.
Embedded content behaves as though you visited the third-party website directly. These third parties may collect information about you, use cookies, place tracking technologies, and monitor your interaction with their content.
If you have an account with the third party and are logged in, the third party may associate your interaction with your account.
We do not control the privacy practices of third-party websites and recommend reviewing their privacy policies.
We may disclose information to service providers that help us operate our website and business, including:
Website hosting and maintenance providers;
Form-processing and email providers;
Customer communication and scheduling providers;
Newsletter and marketing providers;
Analytics and advertising platforms;
Spam-prevention and website-security providers;
Professional advisers, accountants, insurers, and legal advisers.
These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by law.
We may also disclose information:
When required by law, legal process, subpoena, or government request;
To investigate fraud, security incidents, or violations of our terms;
To protect our legal rights or the safety of others;
In connection with a merger, acquisition, financing, sale of assets, or other business transaction;
With your consent or at your direction.
If you request a password reset, your IP address may be included in the password-reset email.
Novo Floors does not sell personal information for money. However, the use of third-party advertising technologies may be considered “selling,” “sharing,” or targeted advertising under certain state privacy laws. Where applicable, you may contact us to request that your information not be used for these purposes.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, business operations, security, legal compliance, dispute resolution, and enforcement of agreements.
In general:
Contact and estimate information may be retained for as long as necessary to respond to the inquiry and maintain business records;
Customer and project records may be retained for the duration of the business relationship and for any legally required period;
Newsletter information may be retained until you unsubscribe or request deletion;
Security logs may be retained as necessary to prevent fraud, spam, or unauthorized activity;
Cookie retention varies according to the type and purpose of the cookie.
If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of placing them in a moderation queue.
For registered users, if registration is available, we store the personal information provided in the user profile. Users may view, edit, or delete their personal information at any time, except that usernames may not be changed. Website administrators may also view and edit this information.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.
Depending on where you live and the applicable law, you may have the right to:
Request access to the personal information we hold about you;
Request a copy or export of your personal information;
Request correction of inaccurate information;
Request deletion of your personal information;
Withdraw consent where processing is based on consent;
Object to or restrict certain uses of your information;
Opt out of marketing communications;
Opt out of the sale, sharing, or use of personal information for targeted advertising, where applicable;
Submit an appeal if a privacy request is denied, where required by law;
Exercise your rights without unlawful discrimination.
These rights may be subject to legal limitations. For example, we may retain information required for administrative, contractual, security, tax, fraud-prevention, or legal purposes.
To submit a privacy request, email contact@novo-floors.com with the subject line “Privacy Request.”
We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization.
Our website and services are intended for adults and are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so that we can review and delete it where appropriate.
Our website may include links to third-party websites or services. Novo Floors is not responsible for the privacy, security, or content practices of those third parties.
Visiting a third-party website is subject to that third party’s terms and privacy policy.
Novo Floors is based in the United States. If you access the website from another country, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.
Data-protection laws in those countries may differ from the laws in your location.
We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact:
Novo Floors, LLC
Website: https://novo-floors.com
Email: contact@novo-floors.com
Phone: (941) 263-5700
Service Area: Sarasota, Tampa Bay, and surrounding areas in Florida, United States
